About

Improving population health and developing effective ways of working with other organisations are complex tasks. I have direct, practical experience of doing both successfully and I can use this experience and the skills I have developed in these areas over many years to help you and your teams.

I worked in the NHS for 25 years, most recently as Director of Transformation at an acute hospital in the South West. For the last ten years I have focussed on working with other organisations, both within and outside the NHS, to improve population health. During that time I have worked closely with GP practices, GP federations, primary care networks, community and mental health teams, the voluntary sector, social care, local hospitals, CCGs, ICSs and many other organisations to create successful new approaches to population health. You can read about one example, the Symphony Programme, below.

I understand how daunting population health and place-based working can seem, but there are simple things you can do to get started, and more complex techniques you can apply as you develop the work. I have lived and breathed this kind of work and learnt a lot on the way. I can use that experience to help you.

Case Study: The Symphony Programme

From 2013 to 2019 I was the Programme Director of the Symphony Programme in Somerset (one of the national New Care Models Vanguard sites). Symphony was an innovative programme spanning primary, acute, community and social care, as well as the voluntary sector, developing and implementing creative approaches to population health. I led the creation of one of the first joined-up patient-level datasets in the UK, the development of new care models for complex care and health coaching, and the successful spread of these models to 17 GP practices. This was only possible because of effective place-based working across many different organisations, and the complex system approach to change we adopted. As a result, patient and staff feedback improved markedly and emergency bed day rates decreased by 14%.